Welcome to Stay Island. By accessing our website, submitting an inquiry, making a booking, or using our travel services, you agree to the following Terms and Conditions. Please read them carefully before using our website or confirming any travel arrangement.
This website is provided for general information, travel inspiration, inquiry submissions, and booking-related services. You agree to use the website only for lawful purposes and not to misuse, damage, interrupt, or attempt to gain unauthorized access to any part of the website.
We reserve the right to update, modify, suspend, or remove any content, service, package, price, or feature on the website at any time without prior notice.
We make every effort to ensure that the information displayed on our website is accurate and up to date. However, travel details such as prices, availability, hotel facilities, transport schedules, activities, package inclusions, and destination information may change without notice.
Images, descriptions, itineraries, and package details are provided for guidance and promotional purposes only. Final details will be confirmed at the time of booking.
A booking is considered confirmed only after we receive the required payment, deposit, or written confirmation from our team. Submission of an inquiry or booking request through the website does not guarantee availability or confirmation.
You are responsible for providing accurate personal details, travel dates, contact information, passport details, and any other information required for your booking. We are not responsible for issues caused by incorrect or incomplete information provided by you.
Payment terms, deposit amounts, due dates, and accepted payment methods will be communicated during the booking process. All payments must be made according to the agreed schedule.
Prices may be subject to taxes, service charges, currency fluctuations, bank charges, payment gateway fees, or other applicable costs unless stated otherwise.
Failure to make payments on time may result in cancellation of your booking or changes to the confirmed travel arrangements.
Cancellation and refund policies may vary depending on the travel package, hotel, airline, transport provider, activity provider, or third-party supplier involved.
Any cancellation request must be submitted in writing. Refunds, if applicable, will be processed according to the relevant supplier policies and our booking terms. Bank charges, payment gateway fees, administrative fees, and non-refundable deposits may be deducted from the refund amount.
We reserve the right to cancel or amend a booking due to circumstances beyond our control, including weather conditions, natural disasters, government restrictions, supplier issues, safety concerns, or other unavoidable events.
Requests to change travel dates, guest details, hotels, room types, activities, transport arrangements, or itinerary details are subject to availability and may involve additional charges.
We will make reasonable efforts to assist with changes, but we cannot guarantee that all change requests can be accepted.
You are responsible for ensuring that you have valid passports, visas, permits, travel insurance, vaccination certificates, and any other documents required for your destination.
We are not responsible for denied entry, travel delays, missed flights, penalties, or losses caused by incomplete or invalid travel documents.
We strongly recommend purchasing suitable travel insurance before your trip. Travel insurance may cover unexpected situations such as medical emergencies, cancellations, delays, lost baggage, accidents, or other travel-related risks.
We are not responsible for losses or expenses that could have been covered by travel insurance.
Some services may be provided by third-party suppliers, including hotels, resorts, airlines, transport providers, tour guides, activity operators, payment processors, and local partners.
We are not responsible for the actions, omissions, delays, cancellations, service quality, safety standards, or policies of third-party suppliers. Their own terms and conditions may also apply.
You agree to behave responsibly and respectfully during your travel experience. You are responsible for following local laws, hotel rules, activity guidelines, transport regulations, safety instructions, and cultural expectations.
We reserve the right to refuse service, cancel arrangements, or remove a customer from a tour or activity if their behavior is unsafe, unlawful, abusive, disruptive, or harmful to others.
Travel may involve certain risks depending on the destination, activity, weather, terrain, transport, or personal health condition. You are responsible for assessing your fitness and suitability for any travel activity before participating.
Please inform us in advance of any medical conditions, dietary requirements, mobility limitations, allergies, or special assistance needs so we can make reasonable arrangements where possible.
While we aim to provide reliable and professional services, we are not liable for losses, damages, injuries, delays, cancellations, additional expenses, or inconvenience caused by events beyond our reasonable control or by third-party service providers.
To the maximum extent permitted by law, our liability is limited to the amount paid directly to us for the relevant service.
All website content, including text, images, graphics, logos, layouts, design elements, and other materials, belongs to Stay Island or its content providers unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, or use any website content for commercial purposes without written permission.
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Our website may include links to third-party websites for your convenience. We are not responsible for the content, accuracy, security, or privacy practices of external websites.
We are not liable for failure or delay in providing services due to circumstances beyond our control, including but not limited to natural disasters, severe weather, pandemics, government restrictions, strikes, political unrest, transport disruptions, technical failures, or supplier cancellations.
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and continued use of the website or our services means you accept the updated terms.